Return of the goods you did not order (wrong size/color/item). You do not need to return the damaged goods.Ģ. We will arrange to deliver new items or refund all your payment. If your goods arrived damaged or faulty, please contact us within 48 hours of receiving your order. If you think there may be a larger issue with your package please contact us at. Once the package has been cleared the courier will update tracking information until the package arrives at your door. Typically, you will see an “Acceptance” tracking update until the package has been cleared by customs. Please understand that due to COVID-19, the shipments may delay! Orders may appear to be stuck while waiting to be cleared by Customs is the destination country. We ship from several warehouses around eastern Asian countries and territories, such as China, Singapore, and Hong Kong. For further details of the charges, please contact your local customs office. We are not responsible for delays caused by the customs department in your country. Payment of these charges and taxes are your responsibility and will not be covered by us. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which your local customs office determines. The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. The standard shipping service used, and estimated shipping times in business days are listed in the table below:Īll of our orders are sent with insured shipping and handling.įor multi-item orders, it may happen that your order can be shipped in separate packages at different times to reduce the weight of one shipment, avoid any possible customs fees, and get it to you as soon as possible. We offer FREE standard shipping for orders $75+.If you don’t see the email in your inbox, please check your spam folder or promotion folder, or add to your safe sender’s list. To track your order, please wait up to 2 business days after processing.You receive the tracking numbers with every order via email.You will need to wait for the goods to arrive and ship them back to us within 14 days after delivery to apply for a refund or exchange. As soon as you receive the shipping confirmation email with the tracking number, your order is on the way to you, and we cannot stop the delivery anymore. Please note that we can only cancel new order before it is shipped out and a shipping confirmation email with the tracking number is received. Processing time should be added to the total delivery time. Processing includes checking, packing, and sending your order out to the carrier. About 10-15 minutes of burning time for incense cones backflow. Different Incense cones backflow with individually packed to avoid mixing different scents. Through the latest formula, the fragrance of these incense cones is three times more scented than ordinary incense cones, and the smell is improved. Place in a cool, dark, dry place incense will be purer as time pass. Perfect for almost anywhere in your home, patio, rituals, office, Yoga, birthday parties, and other special occasions. Our natural incense cones backflow are non-toxic, all-natural, organic, herbal-made, and smell great.
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